Refund policy

30-Day Money-Back Guarantee

We stand behind our product. If you're not satisfied with your first order, we offer a Money-Back Guarantee so you can try Freespeed risk-free.

If it's not right for you, email us at contact@freespeed.co within 30 days of delivery and reference the Money-Back Guarantee. Please include your name, order number, and the email used to place the order. You do not need to return the product.

This guarantee applies to your first order only. Except where required by law, we do not offer refunds on repeat or subscription orders, or on requests made more than 30 days after delivery. Refunds cover the product price only and do not include any shipping or handling fees paid.

Changes to Your Order

We work quickly to pick and pack orders, so they can't be amended once placed. If you need to update your delivery address, you may be able to do so directly with the carrier once you've received your tracking information, or reach out to us at contact@freespeed.co and we'll do our best to help.

Damaged or Incorrect Orders

If your order arrives damaged, or you received the wrong item, contact us at contact@freespeed.co within 10 days of delivery and we'll send you a replacement at no additional cost.

Refund Processing

Approved refunds are issued to the original payment method. Refunds typically take 5–10 business days to appear on your statement, depending on your bank or card provider. If you don't see your refund after that time, please contact your bank or card provider first, then reach out to us if it still hasn't appeared.

Abuse of Guarantee

Freespeed reserves the right to verify information, require valid proof of purchase, and deny refund requests in cases of suspected fraud or abuse. Frequent or repeated refund requests will be monitored, and abuse of this guarantee will not be tolerated. We may amend or terminate this guarantee at any time.

Contact Us

Questions about this Refund Policy can be sent to us at contact@freespeed.co.