Shipping policy

Order Processing

Orders are typically processed and shipped within 1–2 business days of being placed. Business days are Monday through Friday, excluding weekends and holidays. Once your order ships, you'll receive a shipping confirmation email with tracking information.

Shipping Rates

Subscription orders ship free. For one-time purchases, we charge a flat $9 shipping rate. Rates are shown at checkout before you complete your order.

Where We Ship

We currently ship within the United States only.

Delivery Times

Once shipped, orders typically arrive within 3–7 business days, depending on your location. Delivery times are estimates and are not guaranteed, as they depend on the carrier. Freespeed is not responsible for delays caused by the carrier, weather, or other circumstances outside of our control.

Tracking Your Order

When your order ships, you'll receive a shipping confirmation email containing your tracking number and a link to track your package. If you haven't received tracking information within a few business days of placing your order, or if your tracking hasn't updated in more than five days, please reach out to us at contact@freespeed.co.

Incorrect or Incomplete Addresses

Please double-check your shipping address at checkout. Once an order is processed, we're unable to change the shipping address. If a package is undeliverable and returned to us because of an incorrect or incomplete address, we'll reach out to arrange reshipment or, if you prefer, issue a refund for the product cost only (shipping fees are non-refundable). Freespeed is not responsible for orders shipped to an incorrect address provided at checkout.

Lost or Stolen Packages

If your tracking shows your order was delivered but you can't find it, please first check around your delivery location and with anyone else at your address, and reach out to your carrier with your tracking number. If you still can't locate your package, contact us at contact@freespeed.co and we'll do our best to help. Freespeed is not responsible for packages marked as delivered by the carrier, but we'll always work with you to find a resolution.

Damaged or Incorrect Orders

If your order arrives damaged, or you received the wrong item, please contact us at contact@freespeed.co within 10 days of delivery and we'll send you a replacement at no additional cost. For more details, see our Refund Policy.

Contact Us

Questions about shipping can be sent to us at contact@freespeed.co.